Innovative Management Solutions, Inc. (IMS) offers Customer Support Centers and Help Desks a variety of products and services to help reduce operating costs while increasing customer satisfaction.

Developed as cost-effective alternatives to traditional professional services, our products and services are designed to meet every client’s budget and include the following:

• Time Saving Tools $
• Assessments $$
• Workshops $$
• Consulting Services $$$

These products and services are available for each of our key areas of expertise:

• Incident Management
• Knowledge Management
• Process Engineering
• Measurements & Reports
• Service Level Agreements
• Customer Satisfaction Surveys
• Customer Service Skills
• Information Management
• Customer Communications

Founded in 1996, IMS is a privately held company based in Moorestown, New Jersey that works with organizations such as AT&T, PricewaterhouseCoopers, Merck & Co., Cingular Wireless, and Sharp Electronics.

The company has experienced steady and significant growth from its inception, which is attributed to the combination of superior industry expertise and the tremendous commitment to results that we bring to every client engagement. An unsurpassed work ethic and dedication to customer satisfaction are what make IMS truly exceptional as a value-added partner.