| Free Expertise |
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| Developing expertise in any area is an ongoing
process. To complement our clients’ learning experience, IMS offers
three complementary sources of information. |
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- White Papers–Each
white paper focuses on a specific topic and is designed to share new ideas
and further develop each reader’s
knowledge as it relates to both tactical and strategic thinking.
|
- IMS Newsletter–Each
issue of the "The Keys" takes
an in–depth look at a topic specific to an IMS Key Area. For
instance, our first issue focuses on the real differences
between Priority and Severity as they relate to Incident Management.
|
- IMS Web Seminars–Each
30-minute web seminar is designed to bring customer support professionals
together to discuss specific topics from the privacy and convenience of
their own desktop. Join us sometime this quarter to learn more about
topics such
as Process Engineering, Knowledge Management, and Measurements & Reports.
|
- Ask IMS–This
source of expertise is our own knowledge base that is easily accessible online. We
invite you to search the existing content and to submit your questions.
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